Returns, Inspection & Craftsmanship Policy
Applies to direct retail orders and commercial wholesale shipments
1. 14-Day Receiving Inspection Window
Unused, un-autoclaved standard catalog items in original protective pouches may be reported for return or exchange within 14 calendar days of courier delivery. For hygiene and clinical safety reasons, instruments that have been sterilized, opened for patient use, or damaged through improper chemical soaking cannot be restocked.
2. Workmanship & Transit Damage Claims
If an instrument arrives with box-lock misalignment, defective ratchet engagement, tip damage, or wrong pattern specifications, email contact@surgicalinstruments.online with your order or quote number and clear photos within 10 business days of receipt to receive a replacement or credit authorization.
3. Custom OEM & Private-Label Orders
Bespoke OEM builds and custom laser-branded wholesale lots are produced strictly to buyer-approved samples and are non-returnable except for verified manufacturing non-conformance against agreed specifications.